Stuck on a Broken Build

The following steps will help you troubleshoot and resolve issues related to broken builds.

1. Unistall Jan

macOS

Delete Jan from your /Applications folder

Windows

To uninstall Jan on Windows, use the Windows Control Panel.

Linux

To uninstall Jan on Linux, you should use your package manager's uninstall or remove option. For Debian/Ubuntu-based distributions, if you installed Jan via the .deb package, you can uninstall Jan using the following command:

sudo apt-get remove jan

2. Delete the application data, cache, and user data folders

macOS

# Step 1: Delete the application data
## Newer versions
rm -rf ~/Library/Application\ Support/jan
## Versions 0.2.0 and older
rm -rf ~/Library/Application\ Support/jan-electron

# Step 2: Clear application cache
rm -rf ~/Library/Caches/jan*

# Step 3: Remove all user data
rm -rf ~/jan

Windows

# You can delete the `/Jan` directory in Windows's AppData Directory by visiting the following path `%APPDATA%\Jan`
cd C:\Users\%USERNAME%\AppData\Roaming
rmdir /S jan

Linux

# You can delete the user data folders located at the following `~/jan`
rm -rf ~/jan

3. If you are using version before 0.4.2 you need to run the following commands

macOS

ps aux | grep nitro
# Looks for processes like `nitro` and `nitro_arm_64`, and kill them one by one by process ID
kill -9 <PID>

Windows

# Find the process ID (PID) of the nitro process by filtering the list by process name
tasklist | findstr "nitro"
# Once you have the PID of the process you want to terminate, run the `taskkill`
taskkill /F /PID <PID>

Linux

ps aux | grep nitro
# Looks for processes like `nitro` and `nitro_arm_64`, and kill them one by one by process ID
kill -9 <PID>

4. Download the latest version from via our homepage, https://jan.ai/.

note

If Jan is installed on multiple user accounts on your device, ensure it's completely removed from all shared space before reinstalling.